Earn on every protected order.
You keep part of every protection fee. Shoppers pay it, so it costs your store nothing.
Illustration
- Order subtotal
- $48.00
- Protection fee, paid by the shopper
- $1.68
- Your store
- Keeps part of it
Package protection for online stores
Turn a lost parcel into a repeat customer.
Offer optional protection at checkout and keep part of every protection fee. When a parcel is lost, damaged or stolen, our support team settles the claim, and your shopper buys again.
Connects with Shopify (app in development), WooCommerce, Medusa, and our API for any other store.
Had a delivery problem? File a claimCheckout2 items
- Linen overshirtSand, M$48.00
- Stoneware mug setSet of 2$16.00
Post Coverage
Protect this order
+$2.24
No protection added.
Total$64.00
Place orderStarts off. The shopper decides.
Claim PC-20418Resolved
- Filed: parcel marked delivered, not received
- Reviewed by our support team
- Store credit issued
Store credit, never expires$64.00
IllustrationWorks with
- Shopify In development
- WooCommerce
- Medusa
- Node library
- PHP library
- REST API
Set it up once. We handle the claims.
You add one line to checkout. Shoppers decide. We take the delivery problems.
Connect your store.
Install the plugin for your platform or call the API. The protection line appears once, just above Place order.
Shoppers choose.
Protection starts off. A shopper who wants it turns it on, for 3.5% of the order with a 99¢ minimum.
We settle claims.
Lost, damaged or stolen? The shopper files with us, and our support team resolves it with store credit first, then a replacement, and a refund only if neither works.
The checkout offer
An offer, not a nudge.
One clear line above Place order. Your shopper decides, and nothing is added unless they switch it on.
3.5%of the order, with a 99¢ minimum
- Off by default, on every store.
- Covers every item in the order that ships. Digital items are not covered.
- When it is off, the checkout says only
No protection added.
Off: a $64.00 order
Post Coverage
Protect this order
+$2.24
No protection added.
Total$64.00
On: a $20.00 order, so the 99¢ minimum applies
Post Coverage
Protect this order
+$0.99
- Lost
- Damaged
- Stolen
Total$20.99
| Order subtotal | Protection |
|---|---|
| $20.00 | $0.99Minimum |
| $48.00 | $1.68 |
| $120.00 | $4.20 |
3.5% of the order, with a 99¢ minimum. Illustration only. Your store keeps its own checkout design.
What goes wrong. How we make it right.
Every protected order is covered for the three things that ruin a delivery. The fix is built to bring the shopper back.
- Lost.
- Damaged.
- Stolen.
Eligibility, exclusions, claim windows and limits are set out in the protection terms that come with each order. Original shipping is not refunded.
Store credit First choice
Issued at your store, and the codes never expire. The shopper has a reason to come back.
Replacement Next
A new one, shipped by your warehouse or fulfillment partner. Post Coverage pays the shipping.
Refund, if all else fails
If credit and a replacement can’t put it right, the shopper gets their money back.
Our support team reviews every claim. Some are declined, and when that happens we say why.
What your store gets.
Part of every fee, fewer support tickets, and customers who come back.
Customers who come back.
Store credit comes first and never expires, so a bad delivery can end with a second order instead of a refund request.
Store credit$64.00PC-7Q4M-X2KD
Never expires. Illustration.
Quick to file. Fair to settle.
Shoppers answer a few clear questions and see every status change. You see every decision and the reason behind it.
- Filed
- In review
- Resolved
Illustration
DecisionStore credit issued
ReasonParcel marked delivered, not received.
“Where is my order?” comes to us.
When a protected parcel goes missing, the shopper files with Post Coverage and our support team handles the back and forth.
ShopperMy parcel says delivered but it isn’t here.
Post Coverage supportSorry about that. Your claim is open, and we’ll keep you posted right here.
Claim PC-3M8DStolen from the doorstepReplacement shipped
Dashboards anyone can read.
Protected orders, open claims and outcomes in one place.
Claims Sample data
- Protected orders
- 312
- Open claims
- 4
- Resolved
- 27
| Claim | Problem | Status |
|---|---|---|
| PC-20418 | Lost | Store credit issued |
| PC-20422 | Damaged | In review |
| PC-20431 | Stolen | Waiting on shopper |
| PC-20409 | Damaged | Denied |
Only what a claim needs.
Your store sends order references, amounts, and product names and SKUs so we can match a claim to what was bought. Never shopper names, emails, phone numbers, street addresses or payment details.
- A one-tap choice at checkout, off until they turn it on.
- Help when a parcel is lost, damaged or stolen.
- Store credit that never expires, a replacement shipped at no cost to them, or a refund if neither works.
- Every status change, in plain words.
Connect the store you already run.
Plugins for the platforms merchants use, and libraries and an API for everything else.
Ship via · 01 App in development
Shopify
Shopify stores are supported. The Post Coverage app for Shopify is in development.
Sign upShip via · 02 Plugin
WooCommerce
Adds the protection line to classic and block checkout.
Ship via · 03 Plugin
Medusa
For Medusa v2 stores: the offer at checkout, order records and shipping updates.
Ship via · 04 Library
Node and PHP
Offer protection and record orders from your own code.
Ship via · 05 API
REST API
The same API the plugins use.
Read the developer docs
Questions, answered.
Something else? The merchant page has the details, and the developer docs have the code.
What does protection cost my shoppers?
3.5% of the order, with a 99¢ minimum. It is the shopper’s choice: protection is off until they turn it on, and when it is off the checkout says only “No protection added.”
Can I switch protection on by default?
No. Every order starts unprotected, and no store setting pre-selects it.
Who handles the claims?
Our support team. Each claim ends in store credit first, then a replacement (we pay its shipping), or a refund if neither works. Or it is declined, with the reason explained.
How do I earn from it?
You keep part of every protection fee your shoppers pay. Your agreement sets the figure.
Which platforms can I connect?
Shopify stores are supported, and our Shopify app is in development. WooCommerce and Medusa have plugins today, and the Node and PHP libraries and the REST API cover custom stores.
Does store credit expire?
No. Credit codes never expire.
What order data does my store send?
Your store sends order references, amounts, and product names and SKUs so we can match a claim to what was bought. Never shopper names, emails, phone numbers, street addresses or payment details.
What does a shopper need to file a claim?
The private claim link from their order, or their order reference and access code.
Is Post Coverage live?
Not yet. This website is a preview while we finish setting up, and live coverage is not active.
Add protection. Earn on it. Let us take the claims.
Set up protection for your store, and let our support team take the delivery problems.